Monday, April 20, 2015

4/23/15 Thursday Case Study 4/23/15

Kendra is the sales department manager and her boss is concerned about the appearance of some of their sales clerks, particularly Hunter.  On his right arm, Hunter is sporting a large new tattoo of a vampire with blood dripping form its mouth.  Kendra agrees some customers might find the tattoo offensive and that he should cover it up.  

When Kendra talks to Hunter about it, he becomes defensive and claims customers think his new tattoo is cool.  He says he belongs to a vampire organization and this is a big part of his life now.  He tells her he's also considering having his teeth filed into points.  He says she is being discriminatory because another employee has a tattoo of a cross on his arm and he has not been asked to cover it.  Kendra likes Hunter because he is a good employee and one of their top salespeople.  She knew he was into vampire movies and books, but she had no idea about how important this was in his life.  The tattoo is also violent which borders on being problematic in terms of company expectation guidelines for salespeople.  What should Kendra do?  

9 comments:

  1. I think that its fine to have it uncovered as long as it does not become a problem. I have never had a problem with tattoos and I fell that they are alright as long as they are not offensive. I think that if the company starts getting complaints that then it is fair that he has to cover it but until then I don't see the problem with it.

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  2. Since she doesn't make the other employee cover his tattoo, then she shouldn't make him. Now if it starts becoming a problem, make them both cover it.

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  3. She shouldnt care about his tattoo unless many customers start to complain. If she isnt going to worry about everyone elses then she shouldnt worry about his.

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  4. I think until people start complaining or they start losing business because of his tattoo, he shouldn't have to cover it up. Just warn him that if she starts to hear complaints that he will have to cover it up. She will also have to have the other employee with a tattoo cover his up too, though.

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  5. I dont think its a problem until people start complaining. its his choice if he wants to have that tattoo. if you want him to cover it then tell the other guy to cover his up.

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  6. I dont think its a problem unless people start complaining that it is offensive. If it represents something i think he shouldnt have to cover it up. There are a lot of people with tattoos. It is also a conversation starter so maybe he can sell more by getting them to talk to him.

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  7. i dont really think it a problem until people start to complain about it or until they start to loose business because of it. you dont need to cover it up but just tell him he will have to once those things start to happen

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  8. Kendara should tell him that its not her choice but she has to do what the guidelines say and even though that the other person has a tattoo his is boarder line violent and her boss has told her to talk to him about it.

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  9. I dont think it should really be considered a problem until people start complaining about it or until the business starts losing customers due to the issue. You dont need to start panicking before the storm even arrives.

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